Onboarding Consultant

The Role

You will guide new CMap clients through a smooth implementation of CMap, performing the role of Onboarding Consultant. You will be responsible for managing all key stages of an Onboarding Project. This will include supporting clients to develop strong business processes and delivering training sessions that maximise the benefits of CMap; whilst also transferring existing data into CMap to set them on a path to improved business performance.

You will be responsible for managing a portfolio of CMap Onboarding Projects and will act as the client’s main point of contact, independently leading key meetings and responding to their queries in a concise and clear manner.

Additionally, you will support our growing consultancy offering by supporting our existing clients to maximise the benefits of CMap. You will be responsible for managing a variety of Consultancy Projects, utilizing your project management expertise and knowledge of CMap to maximise the value our client’s gain from the platform as their business grows and evolves.

You will have a strong eye for detail and an obsession for quality. You will be able to work effectively as part of an engaged, high performing, diverse team, as well as working with senior managers. You will have the proven ability to work under pressure in a fast-paced SME environment.

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The Skills

• Leading the successful delivery of a portfolio of Onboarding Projects and value-add Consultancy engagements
• Managing key interactions with clients, including leading key meetings and training sessions
• Managing relationships with key stakeholders that are challenging, constructive and professional, aiding the success of Onboarding and Consulting Projects
• Responding to client’s questions, issues, and concerns as they implement CMap in a concise and clear manner
• Managing and maintaining the suite of supporting client documentation that has been prepared to help clients implement CMap effectively, including ensuring that documents accurately reflect any product developments that are released
• Using Excel and our in-house Data Import Tool to help clients pull together existing data and import it into CMap, including reviewing data imported to confirm its completeness and accuracy
• Supporting differing levels of stakeholders from a change management perspective to ensure successful adoption of CMap across the clients’ business processes
• Helping clients to design, document and implement strong business processes around CMap
• Building reports and dashboards for clients using CMap’s in-built BI tools
• Driving innovation and continuous improvement to the onboarding process

Benefits

At CMap, we want your voice to be heard. We encourage input from every member of our team and want to see you thrive in your role. Even if you don't think you meet all the specified requirements, we'd still love to hear from you - we want to find the right role and path for you, and will support your journey with training and development.

You can also expect:

• Competitive salary
• Medical insurance
• Statutory Pension
• 25 days + bank holidays paid holidays, including your birthday off
• Company outings & events
• Professional development
• Flexible working(by prior arrangement)
• Free coffee & refreshments
• Breakout facilities, including ping pong table and foosball