Support Analyst

Manchester
In House

The Role

The purpose of the role is to assist with both internal and external (client) queries relating to the software and third-party integrations we provide.

A CMap Support Analyst must instil confidence in the client and ensure the issue reported is logged via the ticketing system correctly and resolved in a manner befitting the urgency of the query. The CMap Support Analyst is also responsible for ensuring that client feedback is logged and communicating with all departments across the organisation.

By fulfilling this, the role of Support Analyst builds strong relationships with the client base and ensures that issues that are reported are dealt with in a timely and effective manner. This also ensures that the information fed back to the relevant teams push the product forward in regards to future development.

Skills

  • At least 1+ years of experience working in a software application support position
  • Excellent telephone manner
  • Excellent interpersonal skills
  • Problem solving abilities
  • The ability to work to pre-defined SLA’s
  • The ability to log clear and concise information into Zendesk (Ticket System)
  • Ability to manage workload independently

Benefits

At CMap, we want your voice to be heard. We encourage input from every member of our team and want to see you thrive in your role. Even if you don't think you meet all the specified requirements, we'd still love to hear from you - we want to find the right role and path for you, and will support your journey with training and development.

You can also expect:

  • Competitive salary
  • Medical insurance
  • Statutory Pension
  • 25 days + bank holidays paid holidays, including your birthday off
  • Company outings & events
  • Professional development
  • Flexible working(by prior arrangement)
  • Free coffee & refreshments
  • Breakout facilities, including ping pong table and foosball

Application Form
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