CMap vs milient project flow

Don't wait to be told what's next. Get ahead of it.

Rapport3 customers have waited years for a promised upgrade, and still don't know when they'll move, or to what. Use the time to compare your options and move on your own terms, with CMap, the practice intelligence suite built for architects and engineers.
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CMAP IS TRUSTED BY 700+ CUSTOMERS & 45,000+ USERS

What has happened to Rapport3
Waiting for a decision that isn't yours to make
Rapport3 customers have been told twice that a new platform is coming, and both times something else happened. Many tell us they're simply exhausted by the wait, and still don't know what comes next.

The upgrade that never arrived

For many years, customers were told the core product would be upgraded with a new front end. One firm told us that nearly seven years on, it still wasn't ready.

Rapport 3C, then superseded

A small number of practices were moved onto Rapport 3C. It was quickly superseded, and they've been told they must move again.

Still no timescale

Across the firms we've spoken with, nobody has been able to get a real timescale for when they'll be moved, or exactly which product they'll be moving to.

Should I wait to hear what's next for Rapport3?

You don't have to. Rapport3 customers will have to be transitioned at some point, but no date or destination has been confirmed. Waiting means the move happens on Milient's timetable. Looking now means you can compare your options properly and plan a move around your projects and your contract, rather than reacting when the date arrives.

project flow vs what you have today

Project Flow isn't the product you're using

It's a different product, from a different market. What's being sold in the UK is a portfolio of products at different stages of readiness, rather than one platform.

  • 01 Built for a different market
  • 02A portfolio, not one platform
  • 03Email filing handed to a third party
01  Built for a different market
Milient Project Flow is Ooti, a French PSA built for the French market. It's unproven in the UK, with little independent track record here, so the open question for a UK practice is depth, and whether the product will get the development a UK firm needs.

Ooti

=

Project Flow

02  A portfolio, not one platform
Which product are you actually being shown? Ooti sits within a Milient portfolio that also includes Moment, a Nordic PSA with limited UK clients, and Rapport3, with core functionality gradually folding into Ooti over time. And Milient's UK products don't currently offer built-in AI, with no equivalent to CMap Chat & Intelligence.

Ooti

+

Moment

+

Rapport3

03  Email filing handed to a third party
Gekko is no longer being developed or sold. For email management, Milient now points customers to CloudFiler (third-party), which means an extra vendor, contract and integration.

Gekko

CloudFiler

+

Extra Vendor

why cmap

Your craft comes first. CMap keeps the business running behind it.

CMap is the practice intelligence suite for architects and engineers: one product, built and supported in the UK and developed continuously for over a decade, with fees, resourcing, time, invoicing, reporting, email and documents connected in one place.

Practice management tells you what happened. Practice intelligence tells you what's happening now, and what's coming next: one record of every project, with AI working across all of it.
A decade of building for practices
Over 10 years of partnering with AEC firms, with your stages, fee types and terminology built in, and right-sized for firms of 10 people or 1,000.
The whole practice, in one suite
CMap brings fees, resourcing, time, invoicing, reporting, email and drawings together in one easy-to-use practice intelligence suite, built for your whole team, with safe, governed AI working inside your data and permissions.
A partner you can trust
Proudly independent, focused on AEC, and investing in the product every year. Your data stays yours, with email and documents in your own Microsoft 365.
35%+
of the AJ100 run on CMap
500+
AEC Firms, from 10 people to 1,000
Built-in AI
CMap Intelligence, built into every stage
of your projects
10+ years
One product, one team, and a roadmap that's been delivered, not just promised

Here are eight reasons firms, including over 35+ of the AJ100, choose CMap

GET EVERYTHING YOU NEED

One Bid-to-Bill Operations Platform

Job costing, CRM, resourcing, project management, performance, invoicing, reporting, documents, emails and more in one system
Everyone works from the same live data, not exported spreadsheets and outdated reports
Built specifically for AEC and professional services firms, on one continuously developed platform
"I would definitely recommend CMap. It has delivered every capability we were looking for, and it works like a dream."
India Cummins - Studio Manager, Bell Phillips Architects
Learn more
ai

CMap Intelligence

Designed for AEC workflows, not a generic AI layer bolted on
Instant answers grounded in your own project data
Less admin, more time for design and delivery
"CMap Chat is absolutely fantastic. It can search through the whole system to answer questions you may have on projects, reporting, people, etc."
Verified G2 Reviewer
Explore CMap Intelligence
PEOPLE

Resourcing

One combined view of capacity, skills and availability, without leaving the system
Resourcing intelligence recommends the right team for your projects
No manual re-keying between systems
"Matching resources to the work we have is absolutely crucial. By looking at CMap's resourcing & staff availability reports, we can run a tight ship."
‍India Cummins - Studio Manager, Bell Phillips Architects
USER interface

Ease of use

CMap scores 8.4/10 for Ease of Use on G2, independently verified
Consistent, modern workflows across the whole platform
Built so new starters are productive in days, not months
"When an tool looks like a bunch of Excel spreadsheets, no one wants to use it. CMap is better designed and so our team is more likely to use it, and use it properly.”
‍Laura Gore - Head of Finance, Make Architects,
onboarding

Ease of setup

CMap scores 8.1/10 for Ease of Setup on G2
Guided onboarding from a dedicated CMap team
No lengthy consultant queues just to make a change
"The implementation went smoothly, and we quickly found out that CMap was easy to use. That was extremely important to me. I wanted something powerful, but not overly complicated."
Andy Thompson - Operations Manager, Adrian James Acoustics
support

Customer Support & Training

G2 verified score of 8.9/10 for Quality of Support
A named account manager and a UK-based support team
Dedicated learning centre for additional training
"It's the little things that matter, when we need something tweaked or desire new functionality, CMap is right there to handle it. Everything we've asked for has been implemented."
‍India Cummins - Studio Manager, Bell Phillips Architects
Read more
developed over the last decade

Feature maturity and product direction

CMap scores 8.9/10 for Product Direction on G2
One continuous roadmap, not one absorbed through acquisition
Regular updates informed by the needs of our real AEC users
"There have been ongoing improvements in CMap over the years that have been helpful. The product doesn't stagnate, like some."
Chris Rhodes - Commercial Director, Lovelock Mitchell Architects
Documents, Drawings & emails

Information Management

Document & drawing management built on Microsoft 365
Easily manage, file & search your emails in Outlook
One connected system - all accessible through CMap
"CMap PIM provides Chapman Taylor with a modern and scalable project information management solution that meets our business needs for the next decade and beyond."
‍Andy Hudson - Director, Chapman Taylor
CMap PIM
CMap Mail

JOIN OVER 40,000 PROFESSIONALS AROUND THE WORLD USING CMAP

Before you commit

Questions to ask yourself before you move

Before you commit to moving, these are the questions worth asking yourself, and Milient.

What date have you been given, in writing?
And what you'll be moving to, and what it will cost. If your rep can't say, that tells you how much time you have to evaluate. Without a firm date, it's easy to end up planning around a rumour, and running out of time to compare your options properly.
Which system are you actually being shown?
Which parts work today, which you'd run day to day, and what's been promised versus what you've seen. Committing to features that are still on a roadmap means your firm carries the risk if they arrive late, or not at all.
How much of the roadmap is going towards what a UK firm needs?
If the depth a growing UK firm needs isn't a development priority, the gaps tend to get filled with spreadsheets and workarounds. A practical test: ask to speak to a UK practice your size already running the product you're being shown.
What's your exposure if Rapport3 eventually loses support?
There's no published date, but unsupported software can affect your Cyber Essentials position and what your PI insurer asks about. Once support ends, security fixes stop, so it's worth raising with your IT lead or broker before it happens rather than after.
What would it cost to walk away if this doesn't work out?
What does your contract say about data export, notice periods and what "your data" means in practice? How much of your history can you take with you, and in what form?
Bring these questions to us
We'll go through each one with you, using your own dates, contracts and numbers, so whichever route you take, you take it with the full picture.
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Move on your own timeline.

Modernise at your pace, without the upheaval, with people who've done it before.

01

Start with what hurts most

We begin with the problem that costs you most, not a big-bang switchover, with consultants who've handled Rapport3 extractions before.

02

Set up around how you work

Your stages, fee structures and project set-up, configured for practices like yours. A complete backup of your data, not a partial export, with a sandbox and your sign-off before go-live.

03

Supported every step of the way

You're supported throughout the move and beyond, with best-in-class training and support so you get the most out of CMap, and a named account manager and UK-based service desk from day one.

CMap integrations

Integrate your favourite tools

CMap gets the practice out of the spreadsheets while connecting to the platforms you already use. You can also connect Claude, Copilot and the AI tools you already use to your practice data, with your permissions intact.
  • CRM: Salesforce, HubSpot
  • Accounting: QuickBooks, Xero, Sage, and more
  • BIM (Documents): AutoCAD, Autodesk, Revit
  • BI: Excel, Power BI, Tableau, and more
  • HR: Bamboo, HiBob, BreatheHR, Personio, Rippling,
    NetSuite and more

Frequently asked questions

What's happening to Rapport3?

Rapport3 is no longer the product Milient is actively selling, and existing customers will have to be transitioned at some point. There's no published end-of-support date, and no timescale has been given for the move.

Is Project Flow the same product as Ooti?

Project Flow is Ooti, a French PSA owned by Milient, rebranded for the UK. It's currently being developed to bring in features from Rapport3 and Moment alongside Ooti's own, so it's a different product from the Rapport3 you use today, not an upgrade to it.

Do I have to move to Project Flow?

It's where Milient is putting its UK focus, but it's a separate product, so moving to it is a migration like any other. That makes it worth comparing alternatives on the same terms, ideally before a date is set for you.

What happened to Gekko and email filing?

Gekko is no longer being developed or sold. For email management, Milient now points customers to CloudFiler, a third-party product. In CMap, CMap PIM and CMap Mail sit inside the same platform as your projects, natively on Microsoft 365.

How does CMap's review record compare to Milient's products?

CMap has 300+ independently verified reviews on G2, rated 4.4/5. Ooti has a single review, and Project Flow, Moment and Rapport3 have no G2 listing.

What does switching to CMap involve?

We start with what hurts most rather than a big-bang switchover, with consultants who've handled Rapport3 extractions before. You get a complete backup of your data, a sandbox and sign-off before go-live, and a named account manager with a UK-based service desk from day one. Your data stays yours: exportable, with email and documents in your own Microsoft 365.

Ask which system you're actually being shown

We'll set up a demo around your kind of projects, your stages, fee types and the problems you've told us about, then give you a clear, written proposal, including implementation and migration, before you commit to anything.

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