Adoption at speed. ROI from day one.
Most software focuses on product over people. We focus on both. Because the fastest route to ROI isn't just great software - it's great people guiding you through. Our onboarding team embeds best-practice with your team from day one, giving you rapid adoption and immediate operational gains.
CMAP IS TRUSTED BY 700+ CUSTOMERS & 40,000+ USERS
Loved by many
This is what real users say about CMap's onboarding
"The experience was far better than I expected. The training was really thorough, and we had a step-by-step guide for the entire journey. Bespoke and tailored settings and reports were set up for us to help us transition smoothly."
"The onboarding experience was excellent from start to finish. The process was well-structured, clear, and tailored to our needs, which made the transition smooth and stress-free. Communication was timely and proactive, and every step was explained thoroughly."
"Our CMap onboarding experience was very positive. Our Account Lead's dedication, expertise, and exceptional support made the onboarding experience smooth and helpful, leaving us confident and well-prepared to use the system effectively."
"The customer support from the CMap team during the onboarding process was first class. The detail of knowledge of CMap to make it work for our bespoke consultancy was exceptional. And now that we're established partners, the support does not falter, with advancements regularly."
"CMap has unbeatable support. There is a knowledge centre that they regularly update, which surpasses any knowledge guide I've seen on other platforms. And if I can't get help from the knowledge centre, our Account Manager can resolve it."
"CMap is a gamechanger in how we run our business, and the onboarding process was so well done, with dedicated, responsive support. Customer support is quick and responsive."
Experts in your world
We exclusively work with professional services firms that are growing and ready to move on from disconnected systems. We know how important it is to make the transition to CMap as quick and seamless as possible. That's why our onboarding is refined, proven, and consistently delivers best-in-class go-lives.
Onboarding that delivers outcomes
Our onboarding service is built around the same principles we help our clients apply every day: structure, clarity, and robust, timely results. We offer two proven approaches that are grounded in your data and designed to drive user adoption.
Two "go live" methodologies to choose from
With optional add-ons for complex businesses, including Hypercare Essential & Hypercare Enhanced
Quick-start
For firms who want to move at pace and go live in a matter of weeks
Phased
For larger businesses or those with multiple offices, geographies & currencies
In the nuances of professional services with you
Every day, we work with firms who are evolving how they price work, run projects, evaluate staffing, and measure performance. Whether it's growth through hiring, leveraging 1099s & associates, or achieving an M&A, our people don't just help with the technology - they support any change or strategy.
Adding value without disruption
Our onboarding fits neatly into the day-to-day reality of a professional services firm, without disrupting selling, delivery, or billing. With focused workshops and active progress tracking, our onboarding team keep stakeholders aligned and momentum high, getting you live faster.
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Frequently asked questions
We have a dedicated, highly responsive service desk team that are on hand to provide support from the very beginning, alongside a rich knowledge base with step-by-step interactive guides that can provide answers to any feature-related questions you may have. We strive to make sure you never have a problem when resolving issues and finding help.
We have two distinct onboarding plans to get you up and running with CMap. Whilst varying in scope, they all include a welcome pack, kick off call, a process planning session to outline the business processes that underpin the CMap Methodology, and access to the CMap Academy for training. If you’re happy to proceed with CMap, we'll bring in one of our consultants to scope the onboarding plan which will help achieve your objectives and desired timing.
Yes. Data import options are available as part of your onboarding, and with 500+ clients we’ve helped clients bring in data from all manner of spreadsheets and different solutions! We have a standardized process for migrating data from many competitors, and can advise you on this.
We know system change can be daunting—which is why our experienced, friendly Client Services team are here to guide you through every step of your CMap journey.
We have three distinct onboarding plans to help you get up and running as seamlessly impossible, including a welcome pack, kick-off call and process planning session to get you fully up to speed with CMap.
Learn more about our Client Services team here.
First, we'd recommend booking a demo. This will involve a quick 30 minute chat to learn more about you, your business, and the challenges you're hoping to fix.
After this, you'll be matched up to a CMap Expert who'll prepare a bespoke, 1:1 demo for you. If you'd like to find out more, just fill out our form.
